Delivery Terms and Conditions
Delivery Terms and Conditions for Dropshipping
Last Updated: 19/11/2024
The following Delivery Terms and Conditions apply to purchases made on sunoom.pt, a dropshipping website. As we rely on third-party suppliers to ship products directly to customers, specific delivery conditions and timeframes may vary. By placing an order, you agree to the terms outlined below.
1. Delivery Areas
Our provider delivers to the following destinations:
- Domestic (Portugal): Mainland Portugal.
- International: Selected countries worldwide, as specified on our website (includes Spain Peninsula, Balearic Islands and Gibraltar; France, Germany, Monaco, Austria, Belgium, Italy, Luxembourg, Netherlands, San Marino, Vatican; Czech Republic, Denmark, Liechtenstein, Poland, Slovenia, Slovakia; Bulgaria, Estonia, Finland, Croatia, Hungary, Ireland, Switzerland Lithuania, Latvia, Norway, Serbia, Romania, Sweden, Albania, Bosnia & Herzegovina, Faroe Islands, Iceland, Montenegro, Macedonia, Turkey, Kosovo).
Delivery availability may vary depending on the product and supplier. Certain remote or restricted areas may not be eligible for delivery.
2. Delivery Timeframes
Since products are shipped directly from our suppliers:
- Standard Delivery: Estimated 10-30 business days.
- Express Delivery (if available): Estimated 7-15 business days.
Delivery times are provided as estimates and may vary depending on the supplier’s location, the destination country, and factors such as customs processing and local shipping conditions.
3. Order Processing
- Orders are typically processed within 2-5 business days after payment confirmation.
- During peak seasons or holidays, processing times may extend due to high demand or supplier backlogs.
- Once an order is shipped, tracking information (if available) will be provided.
4. Shipping Costs
Shipping fees vary by product, supplier, and destination and are calculated at checkout.
- Some products may include free shipping options as specified on the product page.
- Multiple items in a single order may ship separately, as they may come from different suppliers.
5. Customs and Import Duties
- Products are often shipped internationally and may be subject to customs duties, taxes, or fees in the destination country.
- These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
- Customs clearance delays are outside our control and may extend the delivery timeframe.
6. Delivery Conditions
- Orders will be delivered to the address provided during checkout. Ensure your address is complete and accurate to avoid delays.
- Tracking Information:
- Tracking availability depends on the supplier and shipping method.
- Updates on delivery status can be accessed via the tracking link provided after dispatch.
- If no one is available to receive the package, it may be left in a secure location or returned to the local depot.
7. Delays and Delivery Issues
- Delivery times are estimates and may vary due to factors beyond our control, including:
- Customs processing delays.
- Supplier-related delays.
- Weather, transportation disruptions, or local delivery conditions.
- In the event of significant delays, contact us, and we will assist in tracking your order or resolving the issue with the supplier.
8. Non-Delivery and Returned Items
- If a package is returned due to an incorrect address or failure to receive it, re-delivery fees may apply.
- Refund eligibility for undelivered items will depend on the supplier’s policy. Please review our Refund and Return Policy for further details.
9. Products Shipped Separately
Because we work with multiple suppliers, items in the same order may be shipped separately and arrive on different dates. Each item will have its own tracking information if available.
10. Lost or Damaged Orders
- If your order is lost or arrives damaged, please notify us within 7 days of delivery (or the expected delivery date for lost items).
- We will coordinate with the supplier to resolve the issue. This process may include providing photos of the damaged item(s) or packaging.
11. Returns and Refunds
For details on returns or refunds, please refer to our Refund and Return Policy. Note that returns may need to be sent directly to the supplier, and shipping costs for returns may apply.
12. Contact Information
For inquiries or assistance regarding your delivery, please contact us:
- Email:geral@sunoom.pt
- Phone: +351 937 967 053
- Operating Hours: Mon-Fri, 9:00 AM – 6:00 PM, Lisbon time (GMT).
By placing an order on sunoom.pt, you acknowledge and agree to these delivery terms and conditions. Thank you for shopping with us!
