Product Shipping Costs
Product Shipping Costs – Sunoom.pt
Last updated: April 23, 2025
At Sunoom.pt, we aim to provide clear and transparent shipping costs for all our customers. Please refer to the following guidelines for product shipping costs.
1. Shipping Fees
Shipping costs are calculated based on the destination address, weight, and dimensions of your order. Shipping fees will be displayed during the checkout process, and you will have the option to choose the best shipping method according to your preference.
2. Free Shipping Offers
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Free Shipping for Orders Over €500: For domestic orders (mainland Portugal) over a specific value, we offer free shipping. Please check the promotions section of our website for up-to-date information on free shipping offers.
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Promotions and Discounts: We may offer free or discounted shipping during special sales events, so be sure to check our website or subscribe to our newsletter for the latest updates.
3. International Shipping Fees
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European Union: Shipping costs to European Union countries are calculated based on the delivery address and weight of the order. Costs will be displayed at checkout.
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Rest of the World: International shipping fees to countries outside the European Union will vary depending on the destination and order weight. These fees will be displayed at checkout.
4. Handling and Packaging Fees
We do not charge separate handling or packaging fees. The shipping fee you see at checkout is the total shipping cost, including packaging, handling, and transportation.
5. Delivery Time and Shipping Costs
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Portugal (Mainland and Islands): The estimated delivery time ranges from 5 to 12 business days.
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European Union: Estimated delivery time ranges from 7 to 15 business days.
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Rest of the World: Delivery times may vary depending on the country of destination and customs processing. For most international destinations, delivery time ranges from 10 to 20 business days.
Please note that delivery times are estimates and can vary due to factors such as customs processing, weather conditions, and transport delays.
6. Additional Fees (Customs and Duties)
For international shipments (outside of Portugal and the European Union):
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Customs Duties and Taxes: International customers may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the shipping cost.
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Customs Delays: Occasionally, shipments may be delayed due to customs processing. We cannot be held responsible for delays caused by customs authorities.
7. Shipping Restrictions
We currently ship to most countries worldwide, but certain restrictions may apply. If you are in a country where we do not offer shipping, please contact us at geral@sunoom.pt, and we will assist you with alternative shipping options.
8. Order Tracking
Once your order has been dispatched, we will send you an email containing your tracking number and a link to track the shipment. You can also track your order directly through your account on our website.
9. Shipping Address Changes
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If you need to change the shipping address after placing the order, please contact us immediately at geral@sunoom.pt. Changes to the shipping address can only be made if the order has not been dispatched yet.
10. Shipping Partners
We work with reputable shipping partners to ensure your order reaches you safely and in a timely manner. Shipping carriers may include but are not limited to:
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CTT (Correios de Portugal)
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DHL
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UPS
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FedEx
11. Changes to Shipping Costs
We reserve the right to update or modify our shipping costs and policies at any time. Changes will be posted on this page with the updated “Last updated” date.
12. Contact Us
If you have any questions regarding shipping costs or need assistance with your order, please contact us at:
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Email: geral@sunoom.pt
Questions?
For further questions, visit our FAQ Page or contact our support team at geral@sunoom.pt.
